Frequently Asked Questions
Everything you need to know about shopping at Ollie's.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Ollie's accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
Since we strive to process orders as quickly as possible, you have a 1-hour window after placement to modify or cancel your order by contacting our support team.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our delivery services to more countries in the near future.
How can I check the quality and authenticity of the products?
At Ollie's, we source directly from verified manufacturers and conduct rigorous quality checks. Every product comes with a 100% satisfaction guarantee.